FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
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Customer Satisfaction: Our goal is to exceed your expectations! We've taken care to ensure that you will be pleased with your purchase. Should you have a question, we want to hear from you and we will respond promptly. Just e-mail us at trudykeller@trudykeller.com Quality Control: Congratulations! Your fine art photograph is of the highest quality available. All images are printed on Fujicolor Crystal Archive photographic print paper with a 60 plus year life expectancy as determined by archival expert Henry Wilhelm. The paper offers the ultimate fidelity in color, sharpness, tonal range and archival stability. Your print has been matted and mounted on pH neutralized 100% archival ragboard. Each image has been printed to Trudy Keller's personal specifications to ensure the highest quality. The artist has personally inspected and signed each print. Shipping Information: Unless otherwise specified or to locations best served in shipper's determination by other means, your order will be shipped via UPS Ground in the 48 contiguous states. If ordering from outside the 50 United States or Canada, please inquire via e-mail about shipping and handling rates. We ship worldwide. Your inquiry will be promptly answered. Damaged Goods: In the unlikely event that your order arrives damaged in any way, please notify us via e-mail immediately. UPS insures all domestic shipments but will want to inspect packaging and contents. Credit Card Safety: Trudy Keller Photography has taken every precaution to ensure that your credit card transaction is secure. Our internet site utilizes advanced encryption technology including the industry standard SSL (Secure Sockets Layer) protocol. Privacy: We are committed to protecting your privacy. Trudy Keller Photography does not sell, trade or rent your personal information to others. Legal: By buying a print you are buying a work of art for the purpose of decoration and as a valuable collector's item. You may not grant licenses to other parties or publish the images. You become the owner of the print but not the copyrighted owner of the image. Website Images: All images are the exclusive property of Trudy Keller Photography and are protected under U.S. & International Copyright Laws. Reproduction of any images by any means is strictly prohibited. We scan the web for image piracy. Violators will be prosecuted to the fullest extent of the law.
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